FILAMENT PRIVACY POLICY

Last updated: June 2026

The short version

We're just as annoyed by creepy internet tracking as you are. We've turned off as much tracking as we can. We collect only what we need to run our business and communicate with you. We don't sell your information. We don't share it with advertisers. We won't spam you.

If you want the details, keep reading.

What we collect and why

When you fill out a form (contact, intake, event registration):

  • Your name

  • Your email address

  • Your company or organization (if you share it)

  • Whatever you tell us about what you're working on

We use this to respond to you, have a conversation about working together, or register you for events. That's it.

When you sign up for our newsletter:

  • Your email address

We use this to send you our newsletter. You can unsubscribe anytime with one click.

When you make a purchase (event tickets, workshops, etc.):

  • Your name

  • Your email address

  • Your billing address

  • Your payment information (credit card or other payment method)

Payment information is processed securely by Squarespace's payment providers (Stripe and/or PayPal). We don't store your full credit card number on our servers.

When you visit our website:

Not much, actually. We've disabled optional analytics and tracking. Squarespace collects basic server logs (like IP addresses) to keep the site running, but we don't use this data to track you or build profiles.

What we don't collect

  • Advertising data or tracking pixels

  • Cross-site browsing behavior

  • Social Security numbers or government IDs

  • Data from children under 13

Who we share your information with

We use a few tools to run our business. These companies may process your data on our behalf:

  • Ghost — for our email newsletter

  • Typeform — for forms

  • Squarespace — for our website and e-commerce

  • Stripe and/or PayPal — for payment processing (via Squarespace)

  • Google Workspace — for email, spreadsheets, and documents

  • AI Tools — We use AI assistants (such as Claude and ChatGPT) to help with internal work like writing, research, and analysis. We use AI assistants like Claude and ChatGPT for internal work such as writing and research. We use settings designed to keep your information out of their model training wherever that option exists. We can't control how these providers run their systems, so check their policies if you want the specifics.

We don't sell your information to anyone. We don't share it with data brokers. We don't let advertisers target you based on your visit to our site. If we ever need to share your information for a specific reason (like if you're attending an event with a co-sponsor), we'll tell you first.

How we protect your information

We use industry-standard security practices to protect your data. Payment information is encrypted and processed by PCI-compliant payment providers. We limit access to personal information to team members who need it to do their jobs.

That said, no internet transmission is 100% secure. We do our best, but we can't guarantee absolute security.

How long we keep your information

  • Contact form submissions: Until we've completed our conversation, then archived for our records

  • Newsletter subscribers: Until you unsubscribe

  • Event registrations: For the duration of your participation plus a reasonable period for follow-up

  • Purchase records: As long as required for tax, legal, and customer service purposes (typically 7 years for financial records)

We try not to keep your information longer than we need it.

Your rights

You have the right to:

  • Access — Ask us what information we have about you

  • Correction — Ask us to fix any incorrect information

  • Deletion — Ask us to delete your information (subject to legal retention requirements)

  • Opt out — Unsubscribe from our newsletter or ask us to stop contacting you

To exercise any of these rights, email us at info@meetfilament.com. We'll respond within 45 days.

Depending on where you live, you may have additional rights under your state's privacy law — email us and we'll honor them regardless of your state. We don't sell personal information, so the "Do Not Sell" right doesn't apply to us. To make a request, email info@meetfilament.com.

Cookies

We've disabled optional cookies and tracking on our site. Squarespace may still use essential cookies required for the site to function (like keeping you logged in if you create an account, or maintaining your shopping cart during checkout). These are functional, not for advertising or tracking.

Third-party links

Our website may link to other sites. We're not responsible for their privacy practices. Check their policies before sharing your information.

Children's privacy

Our website and services are not directed at children under 13. We don't knowingly collect information from children. If you believe we've inadvertently collected information from a child, please contact us and we'll delete it promptly.

Changes to this policy

If we make significant changes to how we handle your information, we'll update this page and note the date at the top. For major changes, we may also notify you by email.

Questions?

If you have questions about this policy or how we handle your data, email us at info@meetfilament.com. We're real people in St. Louis who are happy to talk through any concerns. Filament 4220 Duncan Avenue, Suite 101, St. Louis, MO 63110 info@meetfilament.com

The bottom line

We built Filament to help people work better together. That means treating you the way we'd want to be treated — with respect, transparency, and without the creepy data harvesting that makes the internet feel gross.

Thanks for trusting us with your information. We don't take that lightly.